What are my payment options?
You will be prompted to make payment by the following methods:
- Credit Card – payments are securely processed.
- Bank Transfer – you will receive an invoice by email with our bank details and we will dispatch your order within 24hours of your payment clearing
What are my delivery options?
Orders can be couriered to the vast majority of South African addresses, delivered via The Courier Guy.
When you place an order our system will offer you a choice of delivery options based on your delivery address.
How long does delivery take?
We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If you pay via credit card we receive payment confirmation automatically as soon as you’ve paid. If you pay via EFT or bank deposit, your order will only be dispatched within 24 hours of your payment clearing
Courier delivery takes 2 to 5 working days depending on the order’s destination.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
Orders to Namibia, Botswana and Swaziland take 7-15 working days.
Late Deliveries
Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
What is the cost of delivery?
If your shopping bag’s total is R1000 or more we are happy to offer you free delivery in South Africa. If delivery is to a main centre the free delivery option will be available only via courier service.
Courier Service
The delivery charge for courier delivery varies depending on where the order is going:
| Destination | Free Delivery | Delivery Charge |
|---|---|---|
| Cape Town and surrounding areas (Bloubergstrand, Melkbos, Simonstown, Hermanus, Worcester, Paarl, Stellenbosch, Franschoek etc.) | Spend R1000 get free delivery | R99 |
| Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, KZN coast (from Richardsbay to Durban to Port Edward) | Spend R1000 get free delivery | R99 |
| Regional Areas e.g. Kenton-on-Sea | Spend R1000 get free delivery | R99 |
| Remote Areas e.g. remote farms, mines | Spend R1000 get free delivery | R99 |
Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. If delivery is to a main centre and you are not offered the courier delivery option please contact us so that we can double check if the service is available for your post code and we can update our system.
International Orders
We deliver to Namibia, Botswana and Swaziland via courier services.
| Courier Destination | Delivery Charge |
|---|---|
| Namibia Botswana Swaziland | We will quote separately once order confirmation has been received. |
Please note that you may have to pay customs duties when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel.
What happens if an item I ordered is out of stock?
It is possible that you will order a product that we are out of stock of. If this happens we will contact you within one working day to notify you and to give you options e.g. swop for another similar product etc. Rest assured that we will always do our best to get the products you desire to you as soon as possible and that you will always be in the loop with how your order is progressing.
Where does Nature Sense deliver to?
South Africa
We deliver to any address in South Africa.
International Orders
We deliver to Namibia, Botswana and Swaziland via couriers.
What happens if there is no one home when a courier delivery is attempted?
Courier deliveries are made Monday to Friday 9am to 5pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times. If there is no one around to accept the delivery, the courier company will contact the recipient via telephone so that a new delivery day can be arranged.
Do I have to receive a courier delivery personally?
Anyone at the delivery address can accept the delivery. In order for us to prove that delivery of an order has been completed, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Can I track my order?
We will email you your parcel’s tracking information the first working day after we send it e.g. if the parcel’s leaves our premises on Tuesday you will receive your tracking information via email on Wednesday morning. You can then track your parcel on the courier website.
Do you deliver overseas?
We do not currently offer overseas delivery in our checkout process, however you are welcome to select the delivery method Collect Yourself and then get your own courier to collect your order for international delivery. Please contact us if you are unsure of how to go about this.
Can I place an order for delivery in South Africa if I am not in South Africa?
You can place an order for delivery in South Africa no matter where you are in the world. Our website is handy if you live abroad and want to send a luxurious gift to relatives or friends who live in South Africa. Just ensure that the billing address you list is a South African one, even if paying with an international card.
What do I do if I receive goods damaged or broken in transit?
If you do not receive your order in mint condition or if anything is broken or damaged please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.
What do I do if I wish to return something I purchased?
You are welcome to return any good purchased within 7 days of receiving the item. Unfortunately we can only accept goods for return that are still in their original unopened packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note. Our policy is to deduct a 10% handling fee from the original price, but unless a lot of administration has been necessary to get the item back, we usually turn a blind eye to it.
Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.